I.T. Support for Students
Credit Students / Estudiantes de credito
Get help with SBCC system access problems and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e inf贸rmenos sobre problemas
t茅cnicos.
Phone/Tel茅fono: 805-730-4215
Monday/Lunes: 8:00 a.m. - 4:30 p.m.
Tuesday/Martes: 8:00 a.m. - 4:30 p.m.
Wednesday/Miercoles: 8:00 a.m. - 4:30 p.m.
Thursday/Jueves: 8:00 a.m. - 4:30 p.m.
Friday/Viernes: 8:00 a.m. - 4:00 p.m.
In-person service is available as needed and by appointment only
El servicio en persona est谩 disponible seg煤n sea necesario y solo con cita previa
Noncredit Adult Ed SEL Students / Estudiantes de no cr茅dito
Get help with SBCC system access issues and report technicial issues. /
Obtenga ayuda con problemas de acceso a sistemas de SBCC e inf贸rmenos sobre problemas
t茅cnicos.
Phone/Tel茅fono: 805-730-3018
Monday/Lunes: 10:00 a.m. - 7:50 p.m.
Tuesday/Martes: 10:00 a.m. - 7:50 p.m.
Wednesday/Miercoles: 10:00 a.m. - 7:50 p.m.
Thursday/Jueves: 10:00 a.m. - 7:50 p.m.
Friday/Viernes: 10:00 a.m. - 1:50 p.m.
*Hours subject to change during semester breaks/*Horas sujetas a cambios durante las vacaciones semestrales
Computer Lab Support through Zoom
Get help with SBCC computer lab resources, apps, and software (including Virtual Desktop Infrastructure (VDI), Google Drive and Adobe apps)
Spring 2025 Virtual Lab Hours: (1/27/2025-5/24/2025 - open during spring break 2025)
Tuesdays - 11:00 am-2:30 pm, 3:30 pm-6:30 pm
Wednesdays - 9:00 am-12:00 pm, 1:00 pm-4:30 pm
Thursdays - 11:00 am-2:30 pm, 3:30 pm-6:30 pm
Closed for all SBCC Holidays and other campus closures: /calendar/
Computer Tutoring and Technical Support at the Learning Resource Center
Computer Tutors can assist with things like:
- Connecting to the Wifi
- Sharing and creating PowerPoint and Google Slide presentations
- Document formatting for assignments, including for MLA and APA formatted paper
- Google Sheets, Microsoft Word, Office 365, and Basics of Excel
- Editing, self-recording, and uploading image, audio, and video files for assignments
- How to access VMWare Virtual Windows Desktop on your computer or Chromebook and how to save on and navigate the virtual desktop
- Computer skills tutoring
Canvas Support
- Canvas Technical Support (24/7 live chat support)
- Canvas Student Tutorials
General Troubleshooting, FAQ, Instructions, etc.
- Campus Portal Login Help /
- How long do I get to keep my campus portal and Google account?
- Campus Wifi Troubleshooting
- Instructions to add campus Gmail to a Mobile Device or mail app:
(Note: IMAP and POP3 are not supported and will no longer work) - Virtual Desktop Infrastructure (VDI) Instructions /
2FA (for VMWare VDI only) Setup Instructions
Google Authenticator app: I
Zoom Conferencing
- Zoom Information
- 驴C贸mo usan los estudiantes Zoom?
- (select "Chat live" underneath "Support Process.")
- Call Zoom Phone Support: +1.888.799.9666 ext 2
Secure your campus account with Two Factor Authentication (2FA)
Two-Factor Authentication (2FA) is now required for all college employees, both full
and part-time.
Two-Factor Authentication (2FA) is now required to access the Virtual Desktop Infrastructure
system (VDI).
- 2FA (VDI Only) Setup Instructions
- Google Authenticator app: I
Admission and Registration Support
- Student Success Resources FAQ
- Admissions and Records Home
- Enrollment Services Support for Credit Students: (chat services available)
- Enrollment Services Support for Non-Credit Students (School of Extended Learning)
- Admissions and Records FAQ
- Dual Enrollment Program
- Transcript Ordering Information
- Assessment Information
- Prerequisites and Corequisites Information
Academic Support
- Class Tutoring
- Learning Resource Center
- Math Tutoring Lab
- Proctoring Information
- Academic Counseling (Starfish Support)
Students with Disabilities
- DSPS Home Page / Hours
- Email: dsps@sbcc.edu
- Request accommodation for Exams in Online Courses
Questions about assistive technology, please contact: Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu